Ontario Smart serve online course

Need your Ontario Smart Serve Certification? Security Guard Training Canada is pleased to present this required training for anyone working anywhere alcohol is served.

Individual training can be completed online 24/7. The training will prepare you, as a security guard, to work in any environment where alcohol is sold, served, delivered, or sampled, in the province of Ontario. Get ready to learn with short videos, quizzes, text/audio, activities, and games before completing the Final Certification Test online.

The online program is fully translated and available in six (6) different languages: English, French, Chinese, Korean, Punjabi, and Spanish.

What is Ontario Smart Serve?

The Ontario Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario.

The training program was developed in 1995 with a mandate to train and increase awareness of responsible alcohol sales and service for all Licensees and employees. As a leader, Smart Serve Ontario strives to create a safer and healthier Ontario. They proudly support ongoing research, as well as education in the tourism and hospitality industry.

overview of the Smart Serve Online Training Program

• The online program consists of multiple learning modules and chapters.
• You will learn through videos, audio, text, playing games, and quizzes, with immediate feedback.
• A status bar will show your progress as you complete the training modules.
• After fully completing all activities within the chapters/modules, your Final Test will be made available in your account.
• You can launch the test when you are ready. Learn more about proctored testing.
• After you complete your test, a list of questions that were incorrectly answered will be provided immediately to you.
• Don’t forget to download the Smart Serve TIP Sheets & Job Aids!

The training is for personal use and must be completed by the individual who is the registered owner of the Online Account.

IMPORTANT: Once you start the Final Test, you must complete it in one sitting (about 30 minutes). If you exit the test or leave the camera view, you will lose that attempt.

Training Course Details

• It takes about 4 hours.
• You can start and stop your training, as you learn.
• You must complete the training and Final Test within 30 days.
• Each purchase includes two (2) attempts at the Final Test. If the proctor flags your test session for a violation, you will lose your test attempt(s), even if you passed the test.
• A valid government-issued photo identification will be required to access your Final Test. Learn more about proctored testing.
• You must meet all proctoring test requirements and achieve 80% or higher to earn a certificate.
• The test consists of 33 multiple-choice questions that are randomly generated.
• You will receive a confirmation of completion email.
• You can view your eCertificate from the “My Results” tab in your online account.
• Smart Serve reserves the right to review all tests.
• All fees are in Canadian Dollars (CAD) and are non-refundable.

Smart Serve Recertification

You must have a valid (not-expired) certificate in your online account to qualify for the discounted course fee ($29.95 CAD).

You will be required to purchase and fully complete the training course. Final Tests are completed online only and will be proctored. After successful completion, you will be issued a NEW eCertificate with a 5-year expiry date. (See full training guidelines).

You can access a copy of your eCertificate from the “My Results” tab in your online account. This is your proof of completion (plastic cards are no longer being mailed).

Frequently Asked Questions About The Ontario Smart Serve Certification Course

Last Updated on Jul 14, 2024